Cancellation / No Show Policy


Please kindly Note:

If you are unable to attend your appointment, please re-schedule/cancel this 24-hours before to free up your appointment slot.

If your appointment is cancelled less than 24-hours or there is a no show, an automatic 50% cancellation charge will be applied. You will be unable to cancel this through the app in this time frame.

This charge must be cleared before we can accept any further bookings at The Derma Sanctuary which can be done over the phone or in person.

No refunds are given for any initially prepaid bookings so please book responsibly. Full payment required to confirm your booking for any packages.

Thank you for understanding as we look to continue providing an exceptional service for you.